FAQ's

If you don't see an answer to your question, please contact us for a quick answer.

HOW DO I ORDER

Start with building your order on our site online at tnccreations2023@yahoo.com - select your item from the collections and utilize the drop down menu's to select your table options. It is then best to follow up with a rep via the chat, FB page, or text call 270-991-2723 to confirm selections, price, options, etc. This removes any confusions or concern by ordering a $2000 table online without chatting with a human!

Order over the phone by calling or texting: (270) 991-2723

I NEED HELP DECIDING

We've got you covered! Our design consultants are here to help you pick the right style, size, and customization options for you, your family, your space, and your budget. Give us a call at (270) 991-2723, text us, or email us. We're passionate about connecting families around the table, so don't hesitate to reach out.

DO YOU HAVE A SHOWROOM WHERE I CAN SEE FINISH PRODUCTS AND SELECT STAIN?

Yes! Our showroom location is at our home:

in Bowling Green, KY 42101

This is T&C Creations HQ - were our wood shop and small showroom is located. You can see tables in progress, touch and feel a few finished pieces, see stain samples in person and see, touch and feel or fabric swatches for our upholstered chair options. Schedule an appointment today with Cassa to talk over your vision!

WHAT SHOULD I KNOW ABOUT T&C CREATIONS BEFORE ORDERING?

T&C Creations is a family oriented, locally owned furniture company that loves connecting families around the table. T&C Creations custom tables and furniture are hand-built by a small team of local craftsmen at our shop in Kentucky. We also offer a collection of furniture that we source responsibly and hand-finish onsite.

You should also check out our cosmetic standard here.

TELL ME ABOUT YOUR LACQUER FINISH

Click Here To Learn More About Our Satin Lacquer Finish

CAN YOU HOLD OR STORE MY FURNITURE IF I'M NOT READY FOR IT

We will be reaching out to you before we start production on your custom furniture to confirm 1) the details of the order are correct and 2) you are ready to receive your custom furniture. This is your opportunity to delay production if you are not ready to receive your furniture.

What Payment Options Do I Have?

We have an assortment of payment options for you to choose from.

Pay In Full Here On The Website.
Credit Or Debit Card - 3.5% fee
PayPal - 3% fee
Venmo
Check
Zelle
Cash

**We require a 50% Deposit down to get started + 50% Upon Completion of Your Furniture (Not upon delivery, but upon notification of the completion of the furniture.)**

I have a really specific question about color, design, or size, how can I get in touch with you?

Answer: You can email us at tnccreations2023@yahoo.com, call or text us at (270) 991-2723 message us on our Facebook page. A representative will get in touch with you within an hour during the business week.

DO YOU HAVE A WARRANTY?

Yes, We stand behind our craftsmanship so all of our dining tables come with a 2-part warranty.

Lifetime Warranty- If your table warps, checks or bows we will fix it. If we can't then we will replace it.
2-year Warranty- On your finish for your dining table top, 2 years from date on invoice. If anything was to mess up on your top, we will come fix it for you.

HOW DO I PROTECT MY FURNITURE AND KEEP IT LOOKING GREAT? 

Learn About Our Finish Here

HOW LONG DOES IT TAKE TO RECEIVE MY FURNITURE AFTER I PLACE MY ORDER?

Our waiting list can range from 4 -10 weeks sometimes it takes a little longer and sometimes a little less. This of course does change a little bit depending on how many orders we already have in line as well as how many pieces you order. All lead times given are PURELY ESTIMATES, sometimes we can get your furniture to you faster, sometimes it takes longer... Our primary goal is to make sure you have a high quality product that you're going to love for years to come.

I HAVE ALREADY PAID FOR MY FURNITURE, BUT NO LONGER WANT OR NEED IT. CAN I HAVE A REFUND?

See Our Refund Policy Here.

I NEED MY ORDER NEXT WEEKEND FOR A HUGE PARTY, CAN I GET IT BY THEN?

Honestly, it just depends. We do offer rush orders for a fee. The fee depends on how soon you need the piece(s); we require a $500 fee to put you in front of the line. We have to keep our prior commitments so this means we will be having to work extra hours. Sometimes there is just no way to rush orders, we do try our best to get your piece on time, but sometimes it's just not possible.

Question: What if I get my table and don't like the colors?

Answer: Every piece we make is made to order. That means you choose the size, style and color. Keep in mind that every piece of wood is different! Every board will stain slightly differently, please understand this before ordering with us. It is not something we have control over.

*** ALL SALES ARE FINAL THIS INCLUDES DEPOSITS ******

POLICIES ON DELIVERY, PRODUCT VARIATION, & COMMUNICATION

-PRODUCT VARIATION-

-Distressing: The majority of the furniture we make by hand is ordered with distressing being one of the most important things a customer wants. We do this all by hand, meaning that no two points of distress will look the same. This is normal and to be celebrated, and there will not be any refunds given for the distressing not matching or for the level of distressing not being what was expected by the customer when the order was placed. We do not heavily distress anything unless it is asked for by the customer. Please view our photos to get an idea how we distress our furniture before placing the order.

-Stain variation: All wood accepts stain differently. We unfortunately don't have ultimate control over how wood will accept the stain you choose. We do offer different types of wood for many of our products. We cannot guarantee that your product will look exactly like a product on our website or an example that you've shown us. That's part of the beauty of custom furniture though, as there will never be another item made just like yours. There will be no refunds given or rework done for the color of the product being slightly different than expected. With that being said, we strive to always do our very best to match your expectations.

If you don't see an answer to your question, please contact us for a quick answer.