PICKUP/DELIVERY POLICY

Once we contact you and let you know that your order is completed and ready for pickup/delivery. You can schedule a time that works best for you to either come to our showroom and pickup your furniture or we will schedule a good time for us to white glove deliver it to you. 

WHAT IF I WANT TO PICK UP MY DINING TABLE/SET?

To save you money, you're more than welcome to come to our showroom to pick up your furniture. Keep in mind that our solid hardwood furniture is often quite heavy and you will almost certainly need help to bring your custom furniture inside from your truck or trailer. You will need to bring some kind of foam, padding, moving blankets, tie downs or rachet straps. Once you take your furniture, we are not held reliable for any damage that may occur during transport from our shop to your dining room.

WHAT IF I CHOOSE WHITE GLOVE DELIVERY?

Congratulations! Once we complete your furniture we will reach out to you and schedule a good time for you! Please allow at least an hour once we arrive to receive your furniture. Sometimes we have to disassemble our dining tables if they won't fit through your doorway. Then carry them in reassemble them. Then we would carry in your chairs if you chose to order them. We will level all of our chairs to your dining room floor. Wipe everything down and take pictures and videos if you are okay with us doing that.

If you are curious how much our white glove delivery service costs, please see

HOLDING & STORING YOUR FURNITURE

We will be reaching out to you before we start production on your custom furniture to confirm 1) the details of the order are correct and 2) you are ready to receive your custom furniture. This is your opportunity to delay production if you are not ready to receive your furniture. If we have received confirmation from you, and we finish your furniture and are ready to deliver it, we cannot hold or store your furniture under any circumstances.